Frequently Asked Questions

Who's behind BitSkins?

We are veterans from the gaming and payments industries based in San Francisco, CA. Our CEO, Atif Nazir, can be contacted directly through Twitter or by email. Go on, say hello!

What currency are the amounts in?

All amounts are shown in US Dollars.

How much fee do you charge?

BitSkins charges a maximum sale fee of 5% per sale from the amount deposited to the seller's account on sale. This fee decreases as your sale volume increases.

Higher tier accounts have lower fees. See Fee Schedule.

I entered the wrong Zip Code and I got charged multiple times!

Short answer: you did not. The multiple charges you see are charges that were refunded immediately on failed card verification by our payment processor. It takes some time for these refunded charges to disappear from your card's statement -- in the US, it takes between 2 days to 14 days, depending on individual banks'/card issuers' policies.

Rest assured you were only charged for amounts for which you received e-mail receipts. These are the only funds that will be confirmed in your card's statement.

Do you protect me (a seller) from fraud?

Yes. We strive to make our payment system fraud-free so you can rest at ease whenever you make your sale. Your money is yours.

What is your Refund Policy?

BitSkins, Inc. is a marketplace for selling/buying digital in-game items via the Steam gaming platform. Our current service extends only to the CounterStrike: Global Offensive game on Steam. Users are allowed to add funds in specific denominations (5, 10, 20, 50, ... 750) on BitSkins. Once funds are added to BitSkins, the users may use these funds to purchase in-game items listed by our sellers. Once an item is purchased, it is immediately withdrawable by the user to their Steam Profile.

Funds that are not used by users to purchase in-game items are eligible for refunds, for which we require a simple e-mail request to support@bitskins.com. The refunds have to be requested within 60 days. Refunds for funds purchased via G2A Pay, Bitcoin, and Skrill, are not available at this time.

All item purchases, once executed, are non-refundable.

Can I send items I purchased to a friend/my other account?

No. Items purchased by a Steam account can only be delivered to the same Steam account. No exceptions.

I have $X in my Balance, but I can't withdraw them!

Withdrawals are only meant for proceeds of item sales. As long as the net proceeds of item sales are at least the requested amount, the withdrawal will be executed. Otherwise, you will be shown an error stating the maximum withdrawable balance instead.

What is Couponable balance?

Couponable balance is the same as your withdrawable balance, unless otherwise permitted by BitSkins, Inc.

When do I receive my withdrawn money?

You can request withdrawals of at least $5 via Bitcoin, $50 via PayPal, and $1,000 via Bank Wire through your BitSkins Wallet. Withdrawal amounts are restricted to $10,000.0 per transaction for Bitcoin and PayPal, and $1M per transaction for Bank Wires. Withdrawals are executed as quickly as 5 minutes for Bitcoin and PayPal, and in upto 7 business days for Bank Wires.

Under exceptional circumstances, payouts may be delayed by at most 7 business days.

How do I deposit items I want to sell?

Simply click on the "Sell Items" link in the navigation bar above, and list up to 100 items at once for sale. We recommend pricing your items lower than the suggested prices.

Do I need verification to buy items?

We offer multiple methods of payment, including Visa, Master Card, Bitcoin, PayPal, Skrill, etc. For credit/debit cards, we require that you prove ownership of the card by review the pending transaction statement on your credit/debit card immediately after you add the card to your BitSkins wallet. Once verified, you're ready to go and buy items.

In some cases, we may require manual verification of your account.

Where do I get Bitcoin?

You can buy Bitcoin by trading in your local currency (USD, EUR, etc.) at various Bitcoin exchanges. Some of the reputable exchanges are:
  • Coinbase: A US-based exchange and Bitcoin wallet.
  • BitStamp: An EU-based exchange.
  • Local Bitcoins: A person-to-person exchange that operates worldwide.

I just deposited Bitcoin into BitSkins, but they are not showing as "Available" yet.

Bitcoin transactions can take ~30 minutes to become available for spending on BitSkins. However, most deposits are finalized within 30 seconds.

If you're using Block.io as your Bitcoin wallet, expect faster deposit times.

Why is my name different from my Steam account?

Your Steam name is anonymized at BitSkins for your security. This is done to mitigate security threats posed by malicious software, such as Steam-related browser extensions. We recommend removing all Steam-related browser extensions while you use any Steam-focused websites, include Steam Community itself.

If you are unsure about the Steam profile you're currently using at BitSkins, simply log out, and log back in with the correct account at BitSkins.

I found a bug. Do you offer a bug bounty?

We do! Drop us a line through our Contact Form. Bug bounty eligibility is decided by us alone. Example of an eligible bug: two-factor authentication bypass.