Frequently Asked Questions

Who's behind BitSkins?

We are veterans from the gaming and payments industries based in San Francisco, CA. Our CEO, Atif Nazir, can be contacted directly through Twitter or by email. Go on, say hello!

What currency are the amounts in?

All amounts are shown in US Dollar.

How much fee do you charge?

BitSkins charges a maximum sale fee of 5% per sale from the amount deposited to the seller's account on sale. This fee decreases as your sale volume increases.

Higher tier accounts have lower fees. See Fee Schedule.

I entered the wrong Zip Code and I got charged multiple times!

Short answer: you did not. The multiple charges you see are charges that were refunded immediately on failed card verification by our payment processor. It takes some time for these refunded charges to disappear from your card's statement -- in the US, it takes between 2 days to 14 days, depending on individual banks'/card issuers' policies.

Rest assured you were only charged for amounts for which you received e-mail receipts. These are the only funds that will be confirmed in your card's statement.

Do you protect me (a seller) from fraud?

Yes. We strive to make our payment system fraud-free so you can rest at ease whenever you make your sale. Your money is yours.

What is your Refund Policy?

BitSkins is a marketplace for selling/buying digital in-game items via the Steam gaming platform. Users are allowed to add funds in specific denominations (5, 10, 25, etc.). Once funds are added to BitSkins, the users may use these funds to purchase in-game items listed by our sellers. Once an item is purchased, it is immediately withdrawable by the user to their Steam Profile.

Funds that are not used by users to purchase in-game items are eligible for refunds, for which we require a simple e-mail request to support@bitskins.com. The refunds have to be requested within 60 days. Refunds for funds purchased via G2A Pay, Bitcoin, Ethereum, Litecoin, and Skrill, are not available at this time.

All item purchases, once executed, are non-refundable.

Can I send items I purchased to a friend/my other account?

No. Items purchased by a Steam account can only be delivered to the same Steam account. No exceptions.

I have funds in my Balance, but I can't withdraw them!

Withdrawals are only meant for proceeds of item sales. As long as the net proceeds of item sales are at least the requested amount, the withdrawal will be executed. Otherwise, you will be shown an error stating the maximum withdrawable balance instead.

When do I receive my withdrawn money?

Within 5 minutes for Bitcoin, PayPal, Skrill, Ethereum, Litecoin, and in upto 7 business days for Bank Wires. Under exceptionally rare cases, withdrawals may take upto 7 business days for any payout method.

You can request withdrawals of at least USD 15.00 via Bitcoin, USD 5.00 via Ethereum/Litecoin/PayPal/Skrill, and USD 1,000.00 via Bank Wire through your Wallet. Withdrawal amounts are restricted to USD 10,000.0 per transaction for Bitcoin, Ethereum, Litecoin, Skrill, and PayPal, and USD 1M per transaction for Bank Wires.

How do I deposit items I want to sell?

Simply click on the 'Sales' tab, and then 'Sell Items' link in the navigation bar above, and list up to 100 items at once for sale. We recommend pricing your items lower than the suggested prices.

Do I need verification to buy items?

You can use Bitcoin, Ethereum, Litecoin, G2A Pay, Skrill without any verification whatsoever. You can also use cards via G2A Pay without any verification. For use of cards and PayPal directly at BitSkins, we may require additional verification, but not in most cases.

You can use funds already in your BitSkins wallet from previous deposits, or proceeds of sales, without any limitations.

Why is my name different from my Steam account?

Your Steam name is anonymized at BitSkins for your security. This is done to mitigate security threats posed by malicious software, such as Steam-related browser extensions. We recommend removing all Steam-related browser extensions while you use any Steam-focused websites, including the Steam website itself.

If you are unsure about the Steam profile you're currently using at BitSkins, simply log out, and log back in with the correct account at BitSkins.

I found a bug. Do you offer a bug bounty?

We do! Drop us a line through our Contact Form. Bug bounty eligibility is decided by us alone. Example of an eligible bug: two-factor authentication bypass.