All amounts are shown in US Dollar.
You can withdraw skins you've purchased or unlisted from the Pending page. BitSkins is not meant for storage of items, or funds. Please note that in the event that your items become untradable due to Steam's restrictions, BitSkins is not liable for any loss of goods or items, as is made clear in our Terms. If an item becomes untradable due to Steam's restrictions specifically on our accounts, refunds can only be issued for purchased but unconsumed items, as long as the purchased items were unconsumed at BitSkins for less than 30 days. Note that an item becomes consumed when you re-list it for sale, or withdraw it to your Steam account. If, however, you listed or re-listed items for sale and they were not sold, BitSkins can only wait for the said third party to allow the items' tradability (if at all), and then deliver the items back to you via Steam.
BitSkins charges a maximum sale fee of 10% per sale from the sale amount to the seller's account's balance. This fee decreases as your sale volume increases.
Higher tier accounts have lower fees. See Fee Schedule.
Your Steam name is anonymized at BitSkins for your security. This is done to mitigate security threats posed by malicious software, such as Steam-related browser extensions. We recommend removing all Steam-related browser extensions while you use any Steam-focused websites, including the Steam website itself.
If you are unsure about the Steam profile you're currently using at BitSkins, simply log out, and log back in with the correct account at BitSkins.
Users are allowed to add funds in specific denominations (5, 10, 25, etc.). Once funds are added to BitSkins, the users may use these funds to purchase in-game items from BitSkins directly. Once an item is purchased, and if it is marked as withdrawable instantly, it is immediately withdrawable by the user to their Steam inventory.
Funds from transactions that have been partially spent may not be available for refunds. Refunds for cryptocurrency deposits are unavailable at this time.
All item purchases, once executed, are non-refundable.
Deposits can only be elegible for refunds if it was caused by an error on the site's end.
No. Items purchased by a Steam account can only be delivered to the same Steam account. No exceptions.
Withdrawals are only meant for proceeds of item sales. As long as the net proceeds of item sales are at least the requested amount, the withdrawal will be executed. Otherwise, you will be shown an error stating the maximum withdrawable balance instead. If you have deposited funds recently, you will need to wait at least 21 days before you can withdraw your proceeds of sales.
You cannot withdraw deposited funds
In order to comply with our legal obligation viz. anti-money laundering (AML) regulations, and in accordance with the site's terms, you are required to provide information to verify who you are. Your information will be stored securely and will not be shared with anyone.
In compliance with GDPR regulations, if you want your information to be deleted, you can request this by sending us a support ticket. Keep in mind deleting your information will also permanently close your account and you will not be able to register again with the same email or Steam account.
Secure Access adds an extra layer of security to your BitSkins account by requiring Two-Factor Authentication every time you log in on the site. It is strongly recommended that you enable Secure Access as soon as you register on the site.
It's not possible to directly move it to a different device. In order to do that, you must disable Secure Access and enable it again on the new device.
This can only be done by contacting us through the support.
BitSkins.com does not take bans lightly. If someone has been banned, it is because they've tried to commit payments fraud, impersonated other Steam users/entities, attempted ID verification fraud, or endangered other Steam users' safety (e.g., phishing, misleading trade offers, etc.). If you believe you've been wrongly banned at BitSkins.com, we can take a look at your case again if you request it via a support ticket, but you may not receive a response if we ascertain malicious behavior on your part.
Steam, with which BitSkins.com is not affiliated, provides an ecosystem that is valuable to alot of people; we will do our best to safeguard its users' interests. Stay safe, and please abide by common sense codes of conduct.
This can only be done by us, you must contact our customer support to have this done. Keep in mind your account must have completed the KYC verification and PayPal whitelist process to be able to have the PayPal account unlinked.
You can add funds by going to your wallet page. We offer a large variety of deposit methods which you can use. Simply select the one that better suits you and follow the steps shown to you.
Simply click on 'Sell Items' link in the navigation bar above, and list up to 100 items at once for sale. We recommend pricing your items lower than the suggested prices.
Some payment methods can take longer than others. For example, cryptocurrency transactions need to be confirmed before your funds are added to your account. If you don't receive your funds within 24 hours, please contact us so we can investigate what's taking so long.
Withdrawals are usually processed within the same day they're requested. However, any withdrawal can take up to a week should we encounter any delays at that moment.
Yes, there are. Fees are different for every withdrawal method, you can check the fees for your desired method by going to your wallet page.
It is not possible to cancel a withdrawal! Make sure you enter the correct information before requesting a withdrawal.
You can withdraw skins you've purchased or unlisted from the Pending page. Keep in mind some items may stil be on their trade hold period and you might have to wait up to 8 days to withdraw them. Don't worry, they'll be waiting for you there!
You can change the prices of your listed items by going to your My Sales page.
Everything you need to know about our API can be found on the API documentation.
No, BitSkins does not advertise for, or endorse, any third-party site or individual, or their activities, whether wholly or in part. Beware of anyone claiming to be 'partnered' with BitSkins.com.
We do! Drop us a message through our support. Bug bounty eligibility is decided by us alone. Example of an eligible bug: two-factor authentication bypass.